Enhanced Customer Support with Zendesk and AI Chatbot

Enhanced Customer Support with Zendesk and AI Chatbot

13 Mar 2025 | Geen onderdeel van een categorie, Qbil Trade, Software

Our support team has taken a significant step towards more efficient and improved support with the transition to Zendesk. Thanks to this advanced helpdesk software, our entire ticket administration has been migrated, and our extensive Knowledge Base is now fully integrated.

Faster, better, and more accurate support

Zendesk not only benefits our users but also enhances our support team’s ability to provide accurate and timely assistance. With smart integrations, our support team can quickly find the right answers, leading to:

  • Faster assistance through direct access to relevant information.
  • More accurate responses thanks to seamless links to helpful articles.
  • Efficient redirection to the right team member for complex issues.

The AI chatbot: accessibility and convenience

To further enhance your experience, we have also introduced an AI chatbot into our software. This chatbot provides:

  • Instant answers to common questions, such as uploading a signature, resolving issues with Excel report, or updating letterheads.
  • Time-saving automation that instantly resolves frequently asked questions, allowing both users and support teams to focus on more complex tasks.
  • 24/7 AI Assistance, ensuring support is always available, anytime and anywhere—even outside office hours. Prefer speaking with a human? Our chat operators are available during office hours (09:00 – 17:00).

You can find the chat function in Qbil-Trade, at the bottom right corner of the screen.

Introducing the Customer Portal – watch the video

With the implementation of Zendesk, we now also have a Customer Portal to make support even more accessible. Through the portal, you can:

  • Report issues easily and track the progress of your support requests.
  • Communicate directly with our support team.
  • Access community insights in the ‘Contributions’ section, where discussions and shared experiences offer valuable knowledge.
  • Follow specific topics or tickets to stay updated on issues that matter to you.

You can access the Customer Portal via the account menu in Qbil-Trade. Simply go to Customer Portal and open the support interface. By making use of these features, you can efficiently manage your support interactions and ensure your issues are resolved as quickly as possible. How does it work? Watch the explanation video at the bottom of this post

The Future of Customer Service with AI

The transition to Zendesk also opens doors to further advancements in AI-driven support. For example, Zendesk is making great strides in Voice AI:

  • no more waiting through endless menus—just a direct connection to the right support specialist.
  • support agents receive instant background information on your inquiry, ensuring faster and more efficient assistance.

We’ll keep you updated as we explore these innovations!

Test It Out!

We believe the combination of Zendesk, the AI chatbot, and the Customer Portal will create a better support experience for you. Have any questions? Feel free to contact our support team at support@qbilsoftware.com or via the chat. Go ahead and test them out, haha 😉

Give it a try and let us know what you think!

 

Order costs assignment per order line

Order costs assignment per order line

6 Mar 2025 | Qbil Trade

We have implemented an important improvement in Qbil-Trade’s order management. As of today, order costs can be assigned per order line within an order. This enhancement provides greater accuracy in cost management and minimizes the risk of calculation errors.

What’s New?

Until now, order costs were assigned to the entire order, regardless of which product lines they applied to. This often led to inefficiencies, such as creating separate orders for costs tied to specific lines, and inaccurate calculations.

With this new functionality:

  • Allocate costs per order line: For orders with multiple order lines, you can now assign order costs to a specific line using the dropdown menu labeled ‘Applies to.’ This menu lists all order lines, allowing you to select one or more lines to which the costs should apply.
  • Default settings remain unchanged: If no lines are selected in the dropdown, the costs will be allocated to the entire order.
  • Improved visibility: A link under the ‘Finalize’ button for each order line displays the assigned costs, including the type of cost and the Qbil-Trade invoice number.

You will find detailed information about this new functionality in this bilingual (English and Dutch) PDF brochure.

Download brochure 

If you have any questions or feedback, our support team is ready to assist you. Feel free to contact us at support@qbilsoftware.com or call us at +31 (0)318 50 20 26.