Our support team has taken a significant step towards more efficient and improved support with the transition to Zendesk. Thanks to this advanced helpdesk software, our entire ticket administration has been migrated, and our extensive Knowledge Base is now fully integrated.
Faster, better, and more accurate support
Zendesk not only benefits our users but also enhances our support team’s ability to provide accurate and timely assistance. With smart integrations, our support team can quickly find the right answers, leading to:
Faster assistance through direct access to relevant information.
More accurate responses thanks to seamless links to helpful articles.
Efficient redirection to the right team member for complex issues.
The AI chatbot: accessibility and convenience
To further enhance your experience, we have also introduced an AI chatbot into our software. This chatbot provides:
Instant answers to common questions, such as uploading a signature, resolving issues with Excel report, or updating letterheads.
Time-saving automation that instantly resolves frequently asked questions, allowing both users and support teams to focus on more complex tasks.
24/7 AI Assistance, ensuring support is always available, anytime and anywhere—even outside office hours. Prefer speaking with a human? Our chat operators are available during office hours (09:00 – 17:00).
You can find the chat function in Qbil-Trade, at the bottom right corner of the screen.
Introducing the Customer Portal – watch the video
With the implementation of Zendesk, we now also have a Customer Portal to make support even more accessible. Through the portal, you can:
Report issues easily and track the progress of your support requests.
Communicate directly with our support team.
Access community insights in the ‘Contributions’ section, where discussions and shared experiences offer valuable knowledge.
Follow specific topics or tickets to stay updated on issues that matter to you.
You can access the Customer Portal via the account menu in Qbil-Trade. Simply go to Customer Portal and open the support interface. By making use of these features, you can efficiently manage your support interactions and ensure your issues are resolved as quickly as possible. How does it work? Watch the explanation video at the bottom of this post
The Future of Customer Service with AI
The transition to Zendesk also opens doors to further advancements in AI-driven support. For example, Zendesk is making great strides in Voice AI:
no more waiting through endless menus—just a direct connection to the right support specialist.
support agents receive instant background information on your inquiry, ensuring faster and more efficient assistance.
We’ll keep you updated as we explore these innovations!
Test It Out!
We believe the combination of Zendesk, the AI chatbot, and the Customer Portal will create a better support experience for you. Have any questions? Feel free to contact our support team at support@qbilsoftware.com or via the chat. Go ahead and test them out, haha 😉
We have implemented an important improvement in Qbil-Trade’s order management. As of today, order costs can be assigned per order line within an order. This enhancement provides greater accuracy in cost management and minimizes the risk of calculation errors.
What’s New?
Until now, order costs were assigned to the entire order, regardless of which product lines they applied to. This often led to inefficiencies, such as creating separate orders for costs tied to specific lines, and inaccurate calculations.
With this new functionality:
Allocate costs per order line: For orders with multiple order lines, you can now assign order costs to a specific line using the dropdown menu labeled ‘Applies to.’ This menu lists all order lines, allowing you to select one or more lines to which the costs should apply.
Default settings remain unchanged: If no lines are selected in the dropdown, the costs will be allocated to the entire order.
Improved visibility: A link under the ‘Finalize’ button for each order line displays the assigned costs, including the type of cost and the Qbil-Trade invoice number.
You will find detailed information about this new functionality in this bilingual (English and Dutch) PDF brochure.
If you have any questions or feedback, our support team is ready to assist you. Feel free to contact us at support@qbilsoftware.com or call us at +31 (0)318 50 20 26.
📊 New Chart Functionality in Qbil-Trade Web Reports!
We’ve streamlined your reporting experience! In our last update, we removed the least-used Excel reports. Now, we’re excited to introduce a powerful new chart feature in Qbil-Trade’s web reports—bringing you the best of Excel’s functionalities directly in your browser!
With this update, you can:
Visualize real-time data with dynamic graphs
Customize chart types and formatting with ease
Save and share tailored graphs in custom reports
Export charts for external use
How to get started? Simply toggle “Graph” in the top right corner in any web report. By default, your data appears as a bar chart, but you can switch to other formats via the tool panel.
Customize your visualization, save your changes, and even download the chart for external use!
This new feature goes live this Friday. More information can be found in our Knowledge Base – Web Reports.
For 2025, we already have an impressive list of new developments planned.
We continue to build innovative solutions to make your work easier and more efficient. What can you expect?
The use of Artificial Intelligence (AI) for smarter and faster processes.
New, user-friendly dashboards providing instant insights at a glance.
A completely redesigned purchase invoice screen for an improved user experience.
Expanded futures functionality to keep you ahead of the game.
E-invoicing via Peppol for seamless and secure digital communication.
And many more exciting improvements!
Looking Ahead to 2025: Innovation in Progress
Qbil & AI
AI is a hot topic, and we’re keeping pace. We’re actively exploring how AI can be utilized to better serve our customers.
For example, we are working on integrating AI to generate smart and relevant answers in our knowledge base and chat features. This ensures that users gain quicker access to the information they need.
In today’s fast-paced business environment, data plays a crucial role in decision-making.
Our latest Dashboard solution is designed to help businesses of all sizes better understand their data. With this tool, you can visualize key metrics, identify trends, and customize your view to suit your specific needs.
Our completely redesigned purchase invoice screen takes user-friendliness to the next level! With a more streamlined layout and additional functionalities, processing purchase invoices has never been easier.
Chat Support: Instant Assistance at Your Fingertips
Starting January 2025, you’ll be able to initiate a chat directly from our software with one of our support team members. Perfect for quick questions and fast answers!
In addition, our support team is transitioning to new helpdesk software. This upgrade will enable us to assist you even more efficiently and effectively.
We’ll share more details with you soon. Stay tuned!
Managing Futures
It is already possible to manage Futures contracts in Qbil-Trade and generate reports. Planned for 2025: financial processing of the contracts (result bookings) and integrating Futures contracts into the position list.
Peppol is an international standard for sending, receiving, and processing electronic invoices and orders. This unified approach ensures that digital invoicing becomes safer, faster, and easier, no matter where your trading partners are located.
Curious about what we’ve added over the past year? We’ve listed the key developments and improvements for you. Take a look at what we’ve achieved together this past year.
As 2024 comes to an end, it’s the perfect moment to reflect on what we’ve achieved together and to look ahead at the opportunities 2025 holds for us!
This year, we’ve worked hard on new features and optimizations to make Qbil-Trade even more powerful and user-friendly.
Our goal has remained constant: to streamline your workflows and support you even better in your daily challenges as a trader, logistics, or finance professional.
Curious about what we’ve added? We’re happy to highlight the most important developments and improvements for you.
Looking Back at 2024: Building Success Together
API
With our new API for Qbil-Trade, integrating other applications with our ERP software is easier than ever. By adding API users and generating tokens, other software solutions can directly access data from Qbil-Trade without requiring a login. This simplifies processes and increases efficiency.
Oh-la-la 👌✨, we’ve got something special for you! You can now add custom fields to the screens in Qbil-Trade. These custom fields are automatically included in web reports, allowing you to tailor your data even further.
Our updated interface now allows relationships, transactions, and purchase and sales invoices to be automatically exported to Exact Online, without user intervention. However, you still retain maximum control and flexibility.
After the initial release of our planning module, we received valuable feedback. We immediately got to work, and the result is an even better planning module! What’s new?
Since March, it has been possible to manage Futures contracts in Qbil-Trade and generate reports. For 2025, we plan to include financial processing of the contracts (result bookings) and integrate futures contracts into the position list.
Now, you can use the search function, located at the top right of your screen, to quickly locate a report regardless of where you are in Qbil-Trade. Click the search button, select ‘Reports,’ and enter your search term. Only reports accessible to the user will be displayed.
Within the master data and email pop-up, you can now create and modify your email settings and signature. Note: Starting December 17, the old email pop-up (old UI) will be completely phased out and no longer accessible.
On October 1, we launched Moo Software. Mooingly forward with your trade.
Introducing Moo Software
Every dairy trader should Moo. A streamlined version of Qbil-Trade, standardized for trading in dairy ingredients and plant-based alternatives. We received many questions from our existing dairy clients. Switching is not necessary. Everything in Moo Software is also available in Qbil-Trade.
Take a glimpse into the future with us! Read more about leveraging Artificial Intelligence (AI), new dashboards, a completely redesigned purchase invoice screen, enhanced futures functionalities, e-invoicing with Peppol, and much more.
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