Enhanced Customer Support with Zendesk and AI Chatbot
Our support team has taken a significant step towards more efficient and improved support with the transition to Zendesk. Thanks to this advanced helpdesk software, our entire ticket administration has been migrated, and our extensive Knowledge Base is now fully integrated.
Faster, better, and more accurate support
Zendesk not only benefits our users but also enhances our support team’s ability to provide accurate and timely assistance. With smart integrations, our support team can quickly find the right answers, leading to:
- Faster assistance through direct access to relevant information.
- More accurate responses thanks to seamless links to helpful articles.
- Efficient redirection to the right team member for complex issues.
The AI chatbot: accessibility and convenience
To further enhance your experience, we have also introduced an AI chatbot into our software. This chatbot provides:
- Instant answers to common questions, such as uploading a signature, resolving issues with Excel report, or updating letterheads.
- Time-saving automation that instantly resolves frequently asked questions, allowing both users and support teams to focus on more complex tasks.
- 24/7 AI Assistance, ensuring support is always available, anytime and anywhere—even outside office hours. Prefer speaking with a human? Our chat operators are available during office hours (09:00 – 17:00).
You can find the chat function in Qbil-Trade, at the bottom right corner of the screen.
Introducing the Customer Portal – watch the video
With the implementation of Zendesk, we now also have a Customer Portal to make support even more accessible. Through the portal, you can:
- Report issues easily and track the progress of your support requests.
- Communicate directly with our support team.
- Access community insights in the ‘Contributions’ section, where discussions and shared experiences offer valuable knowledge.
- Follow specific topics or tickets to stay updated on issues that matter to you.
You can access the Customer Portal via the account menu in Qbil-Trade. Simply go to Customer Portal and open the support interface. By making use of these features, you can efficiently manage your support interactions and ensure your issues are resolved as quickly as possible. How does it work? Watch the explanation video at the bottom of this post
The Future of Customer Service with AI
The transition to Zendesk also opens doors to further advancements in AI-driven support. For example, Zendesk is making great strides in Voice AI:
- no more waiting through endless menus—just a direct connection to the right support specialist.
- support agents receive instant background information on your inquiry, ensuring faster and more efficient assistance.
We’ll keep you updated as we explore these innovations!
Test It Out!
We believe the combination of Zendesk, the AI chatbot, and the Customer Portal will create a better support experience for you. Have any questions? Feel free to contact our support team at support@qbilsoftware.com or via the chat. Go ahead and test them out, haha 😉
Give it a try and let us know what you think!
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