Discontinued use old email pop-up

Discontinued use old email pop-up

12 Nov 2024 | General, Qbil Trade, Software

Currently, the new email pop-up is enabled for all customers. However, customers can still open the old email pop-up to send emails via a link in the new pop-up (open in old UI, click on the image left).

We have decided to remove the sending functionality from the old email pop-up, so users will only be able to view it without the ability to send emails.

As of November 26, the ‘Send’ button will be disabled or completely removed.

Please note: from December 17 onward, the old email pop-up (old UI) will be fully phased out, and users will no longer have access to it.

If you have any questions or need further information, our support team is here to help. You can reach them by email at support@qbilsoftware.com, through the chat in your Qbil-Trade environment, or by phone at +31 318 – 50 20 26.

 

Email attachments to Qbil-Trade

Email attachments to Qbil-Trade

6 Apr 2022 | General, Qbil Trade

Now Live: It is now possible to e-mail attachments directly to Qbil-Trade to add these to a contract, order or contact.

All you have to do is to send these attachments with your own e-mail account to Qbil-Trade: attachments@customername.qbiltrade.com

 

WERKWIJZE
If your business is hijacked by ransomware

If your business is hijacked by ransomware

15 Sep 2021 | General, General, Qbil Trade, Software, Software

A lot in the news these days. Several companies affected by a ransomware attack. Malicious persons gain access to the IT systems of companies and only by paying a ransom can the systems be released again. A drama for the affected companies with an enormous impact on both financial and personal level.

 

How well is Qbil-Trade protected against such an attack?

 

Unfortunately, there is no panacea for these types of attacks. Naturally, we protect our servers and software with a solid defense system against both ransomware and malware. The security of the data within Qbil-Trade® is a continuous point of attention. From design and development to implementation of new parts. Operating system and application updates are implemented immediately. New developments, insights and technological progress force us to constantly adapt our settings.

A document has been prepared for our customers who want more information about our security measures. This document is only provided on request to authorized persons (management). Please contact Mark Ellis: mark@qbil.nl

Complaint registration in Qbil-Trade (new)

Complaint registration in Qbil-Trade (new)

30 Sep 2020 | General, Software

Complaints registration in Qbil-Trade

Sometimes things go wrong: a rejected batch, wrong quantity, documents that are not in order … Whether it is up to your company or your supplier, it is important that the problem is solved and that it becomes clear where things go wrong.

That is why it is now possible to register complaints regarding an order in the Qbil Trade orders ‘on call’ screen. In a separate tab you can fill in a complaint form. Here you can indicate what the complaint relates to, the value and the person responsible. You can also add documents or photos. And give the complaint a status: pending or solved.

You can see the registered complaints in a report. This gives you a quick insight into what can be improved or how complaint situations can be prevented in the future.

The complaint registration module is a configuration option and is not activated by default. The module is free of charge. Contact our support department by email: support@qbil.nl to activate this module.

 

Interested? Then contact us at support@qbil.nl

Corona virus: we continue to work for you

Corona virus: we continue to work for you

17 Jul 2020 | General

Many of our customers make an important contribution to our food chain, making them one of the ‘crucial professions that must keep society running’. Without you … no food. We are well aware of this. We do our utmost to continue to support and help you.

However, in response to the recommended measures regarding the coronavirus, we have some notices and measures:

Qbil-Trade & working from home

  • Qbil-Trade simply works from home.
  • If you do not remember your password, you are requested to contact the key user of your company. He or she can create a new password for you. If this is not successful, send an email to support@qbil.nl. Note: we do not provide passwords by phone!
  • Do you have other problems logging in? Mail to support@qbil.nl

Other support questions:

We kindly request you to send us your support questions as much as possible via email, support@qbil.nl. This way you will be helped the fastest.

Our services:

  • Our office in the Netherlands is open to a limited extent. We all work from home. We can be reached by telephone via our general number and e-mail
  • It is currently very busy. If you take longer waiting times into account, send your support questions to support@qbil.nl. General questions can be sent to info@qbil.nl
  • All appointments, meetings and demonstrations preferably take place by telephone or online. Face to face meetings only if the 1.5 meter distance can be guaranteed.

The above measures apply until further notice. We follow the advice of RIVM (Dutch National Institute for Health and Environment) and the Dutch government. Changes will be communicated on this website. We assume that we have informed you sufficiently. If you have any questions, please let us know. Send a message to info@qbil.nl

Alpha Group chooses Qbil Trade

Alpha Group chooses Qbil Trade

29 Apr 2020 | General

Alpha Group is an international supplier of dairy and non-dairy products such as milk powders, cheeses, butter and eggs. After an extensive selection, the choice fell on Qbil Trade. Currently we are working hard implementing the new software.

How to in the Corona era?

Mark Ellis: ‘Everything goes online now. We consult through Zoom meetings and can therefore also share and clarify screens. In fact, it is more flexible and efficient than meeting face-to-face. You can meet more frequently, have a quick consultation in between and it also saves a lot of travel time. Actually, it is not that bad at all, this way.

“With online meetings you can meet more frequently and have a quick consultation in between.”

‘But of course it remains different than meeting each other in person. But it is what it is, right now. Anyway, we do our utmost to ensure a smooth implementation and a nice and long-term cooperation!’