We’ve introduced a Floating Action Button, seamlessly integrated with our chat button, to enhance navigation and accessibility within our ERP software! Here’s what’s new:
The floating icon is now available on all screens, except for search overview screens
Hovering over the icon reveals quick access to:
Customer Portal: Directly redirects you to your customer portal, displaying all your tickets (including CC’d ones).
Documentation: Provides instant access to the relevant Knowledge Base (KB) article for the current screen.
The documentation icon is also available in popups like Stock Selection and Product Analysis, ensuring quick access to the right KB articles.
Integrated with our chat button, making it easier than ever to get support and find information in one place!
Peppol: The Standard for Secure and Efficient E-Invoicing
Peppol is an international standard for sending, receiving, and processing electronic invoices and orders. This uniform approach makes digital invoicing safer, faster, and easier—regardless of where your trading partners are located.
Peppol (Pan-European Public Procurement Online) is a network that facilitates electronic communication between businesses. It is designed to streamline invoicing and procurement processes, reduce costs, and increase efficiency.
Peppol Integration in Our Software
We have started integrating Peppol for the digital processing of sales invoices. This means you can now send sales invoices directly via Peppol, eliminating paperwork and the hassle of multiple systems. This saves time, minimizes errors, and improves efficiency in your financial processes.
Later this year, we will expand this functionality to allow you to receive and automatically process invoices and orders via Peppol. This will further streamline and enhance the efficiency of your financial administration.
Peppol and Legislation
Peppol is becoming the standard for digital invoicing in more and more countries and industries. In Belgium, it will be mandatory for B2B transactions starting January 1, 2026. In the Netherlands, Peppol is already widely used and is required for government suppliers. Although these regulations may not yet apply to all businesses, Peppol provides a future-proof and efficient solution for digital invoicing.
With Peppol, your invoicing process becomes not only safer and faster but also aligned with the digital standards of the future.
Want to Learn More About Peppol?
Contact Hikmet or Tarik for more information about Peppol and its integration into our software, Qbil-Trade.
Our completely redesigned purchase invoice screen takes user-friendliness to the next level! With a more streamlined layout and additional functionalities, processing purchase invoices has never been easier.
What’s new?
Larger view for scanned documents: See scans in a bigger format and transfer data effortlessly.
Improved user experience: An intuitive interface that saves you time.
More functionalities: Even more handy tools to make your work more efficient.
In short, everything you need to process invoices faster and more easily!
The old purchase invoice screen will no longer be available as of May 1, 2025.
Our support team has taken a significant step towards more efficient and improved support with the transition to Zendesk. Thanks to this advanced helpdesk software, our entire ticket administration has been migrated, and our extensive Knowledge Base is now fully integrated.
Faster, better, and more accurate support
Zendesk not only benefits our users but also enhances our support team’s ability to provide accurate and timely assistance. With smart integrations, our support team can quickly find the right answers, leading to:
Faster assistance through direct access to relevant information.
More accurate responses thanks to seamless links to helpful articles.
Efficient redirection to the right team member for complex issues.
The AI chatbot: accessibility and convenience
To further enhance your experience, we have also introduced an AI chatbot into our software. This chatbot provides:
Instant answers to common questions, such as uploading a signature, resolving issues with Excel report, or updating letterheads.
Time-saving automation that instantly resolves frequently asked questions, allowing both users and support teams to focus on more complex tasks.
24/7 AI Assistance, ensuring support is always available, anytime and anywhere—even outside office hours. Prefer speaking with a human? Our chat operators are available during office hours (09:00 – 17:00).
You can find the chat function in Qbil-Trade, at the bottom right corner of the screen.
Introducing the Customer Portal – watch the video
With the implementation of Zendesk, we now also have a Customer Portal to make support even more accessible. Through the portal, you can:
Report issues easily and track the progress of your support requests.
Communicate directly with our support team.
Access community insights in the ‘Contributions’ section, where discussions and shared experiences offer valuable knowledge.
Follow specific topics or tickets to stay updated on issues that matter to you.
You can access the Customer Portal via the account menu in Qbil-Trade. Simply go to Customer Portal and open the support interface. By making use of these features, you can efficiently manage your support interactions and ensure your issues are resolved as quickly as possible. How does it work? Watch the explanation video at the bottom of this post
The Future of Customer Service with AI
The transition to Zendesk also opens doors to further advancements in AI-driven support. For example, Zendesk is making great strides in Voice AI:
no more waiting through endless menus—just a direct connection to the right support specialist.
support agents receive instant background information on your inquiry, ensuring faster and more efficient assistance.
We’ll keep you updated as we explore these innovations!
Test It Out!
We believe the combination of Zendesk, the AI chatbot, and the Customer Portal will create a better support experience for you. Have any questions? Feel free to contact our support team at support@qbilsoftware.com or via the chat. Go ahead and test them out, haha 😉
We have implemented an important improvement in Qbil-Trade’s order management. As of today, order costs can be assigned per order line within an order. This enhancement provides greater accuracy in cost management and minimizes the risk of calculation errors.
What’s New?
Until now, order costs were assigned to the entire order, regardless of which product lines they applied to. This often led to inefficiencies, such as creating separate orders for costs tied to specific lines, and inaccurate calculations.
With this new functionality:
Allocate costs per order line: For orders with multiple order lines, you can now assign order costs to a specific line using the dropdown menu labeled ‘Applies to.’ This menu lists all order lines, allowing you to select one or more lines to which the costs should apply.
Default settings remain unchanged: If no lines are selected in the dropdown, the costs will be allocated to the entire order.
Improved visibility: A link under the ‘Finalize’ button for each order line displays the assigned costs, including the type of cost and the Qbil-Trade invoice number.
You will find detailed information about this new functionality in this bilingual (English and Dutch) PDF brochure.
If you have any questions or feedback, our support team is ready to assist you. Feel free to contact us at support@qbilsoftware.com or call us at +31 (0)318 50 20 26.
📊 New Chart Functionality in Qbil-Trade Web Reports!
We’ve streamlined your reporting experience! In our last update, we removed the least-used Excel reports. Now, we’re excited to introduce a powerful new chart feature in Qbil-Trade’s web reports—bringing you the best of Excel’s functionalities directly in your browser!
With this update, you can:
Visualize real-time data with dynamic graphs
Customize chart types and formatting with ease
Save and share tailored graphs in custom reports
Export charts for external use
How to get started? Simply toggle “Graph” in the top right corner in any web report. By default, your data appears as a bar chart, but you can switch to other formats via the tool panel.
Customize your visualization, save your changes, and even download the chart for external use!
This new feature goes live this Friday. More information can be found in our Knowledge Base – Web Reports.
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