Our support team has taken a significant step towards more efficient and improved support with the transition to Zendesk. Thanks to this advanced helpdesk software, our entire ticket administration has been migrated, and our extensive Knowledge Base is now fully integrated.
Faster, better, and more accurate support
Zendesk not only benefits our users but also enhances our support team’s ability to provide accurate and timely assistance. With smart integrations, our support team can quickly find the right answers, leading to:
Faster assistance through direct access to relevant information.
More accurate responses thanks to seamless links to helpful articles.
Efficient redirection to the right team member for complex issues.
The AI chatbot: accessibility and convenience
To further enhance your experience, we have also introduced an AI chatbot into our software. This chatbot provides:
Instant answers to common questions, such as uploading a signature, resolving issues with Excel report, or updating letterheads.
Time-saving automation that instantly resolves frequently asked questions, allowing both users and support teams to focus on more complex tasks.
24/7 AI Assistance, ensuring support is always available, anytime and anywhere—even outside office hours. Prefer speaking with a human? Our chat operators are available during office hours (09:00 – 17:00).
You can find the chat function in Qbil-Trade, at the bottom right corner of the screen.
Introducing the Customer Portal – watch the video
With the implementation of Zendesk, we now also have a Customer Portal to make support even more accessible. Through the portal, you can:
Report issues easily and track the progress of your support requests.
Communicate directly with our support team.
Access community insights in the ‘Contributions’ section, where discussions and shared experiences offer valuable knowledge.
Follow specific topics or tickets to stay updated on issues that matter to you.
You can access the Customer Portal via the account menu in Qbil-Trade. Simply go to Customer Portal and open the support interface. By making use of these features, you can efficiently manage your support interactions and ensure your issues are resolved as quickly as possible. How does it work? Watch the explanation video at the bottom of this post
The Future of Customer Service with AI
The transition to Zendesk also opens doors to further advancements in AI-driven support. For example, Zendesk is making great strides in Voice AI:
no more waiting through endless menus—just a direct connection to the right support specialist.
support agents receive instant background information on your inquiry, ensuring faster and more efficient assistance.
We’ll keep you updated as we explore these innovations!
Test It Out!
We believe the combination of Zendesk, the AI chatbot, and the Customer Portal will create a better support experience for you. Have any questions? Feel free to contact our support team at support@qbilsoftware.com or via the chat. Go ahead and test them out, haha 😉
Currently, the new email pop-up is enabled for all customers. However, customers can still open the old email pop-up to send emails via a link in the new pop-up (open in old UI, click on the image left).
We have decided to remove the sending functionality from the old email pop-up, so users will only be able to view it without the ability to send emails.
As of November 26, the ‘Send’ button will be disabled or completely removed.
Please note: from December 17 onward, the old email pop-up (old UI) will be fully phased out, and users will no longer have access to it.
If you have any questions or need further information, our support team is here to help. You can reach them by email at support@qbilsoftware.com, through the chat in your Qbil-Trade environment, or by phone at +31 318 – 50 20 26.
We’ve completely revamped the permissions screen! You can now easily set permissions for individual users or groups. Watch the instruction video for a quick guide, or download the manual for detailed information.
Manuals, frequently asked questions and tip & tricks for using Qbil-Trade.
For all your questions you can now consult our knowledge base. From onboarding and troubleshooting to general instruction and support questions. You can find the knowledge base in the settings menu (the three-dotted menu or also called kebab menu) at the top right of Qbil-Trade.
The Knowledge base is currently divided into three sections:
Getting started
FAQ
Tips & Tricks
The broad lines of the software have now been described and that is why we have decided to put the knowledge base live now. In the meantime, we will continue to complete and expand the knowledge base.
The knowledge base is currently only available in English. Translations into Dutch, German, French & Spanish will follow as soon as possible.
Tip: translate the page via your Google Chrome browser:
You can have the Knowledge base pages translated in the Google Chrome web browser.
Make sure to open the Knowledge page via your Google Chrome browser
A lot in the news these days. Several companies affected by a ransomware attack. Malicious persons gain access to the IT systems of companies and only by paying a ransom can the systems be released again. A drama for the affected companies with an enormous impact on both financial and personal level.
How well is Qbil-Trade protected against such an attack?
Unfortunately, there is no panacea for these types of attacks. Naturally, we protect our servers and software with a solid defense system against both ransomware and malware. The security of the data within Qbil-Trade® is a continuous point of attention. From design and development to implementation of new parts. Operating system and application updates are implemented immediately. New developments, insights and technological progress force us to constantly adapt our settings.
A document has been prepared for our customers who want more information about our security measures. This document is only provided on request to authorized persons (management). Please contact Mark Ellis: mark@qbil.nl
Sometimes things go wrong: a rejected batch, wrong quantity, documents that are not in order … Whether it is up to your company or your supplier, it is important that the problem is solved and that it becomes clear where things go wrong.
That is why it is now possible to register complaints regarding an order in the Qbil Trade orders ‘on call’ screen. In a separate tab you can fill in a complaint form. Here you can indicate what the complaint relates to, the value and the person responsible. You can also add documents or photos. And give the complaint a status: pending or solved.
You can see the registered complaints in a report. This gives you a quick insight into what can be improved or how complaint situations can be prevented in the future.
The complaint registration module is a configuration option and is not activated by default. The module is free of charge. Contact our support department by email: support@qbil.nl to activate this module.
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